Privacy Policy Elvaio

Privacy & Cookie Policy Elvaio

Last updated: 23 May 2025

1. Who are we?

We are Elvaio, the operator of this website (elvaio.eu). Protecting your personal data is very important to us and we respect your privacy.

2. What personal data we collect and why?

  • Order processing:
    We collect your name, shipping and billing address, email, phone number, and payment information to process and fulfill your orders. This processing is necessary to perform the contract between you and us.
  • Communication:
    We may use your contact details to respond to your inquiries, send order updates, and provide customer support.
  • Marketing (with consent):
    If you opt in, we may send you promotional emails and offers. You can unsubscribe at any time.
  • Analytics and website improvement:
    We collect anonymous data using cookies and third-party tools (like Google Analytics) to understand how visitors use our site and to improve your shopping experience.

3. Legal basis for processing:

  • Contract performance (for orders and payments)
  • Your consent (for marketing communications and cookies)
  • Legitimate interests (for analytics and fraud prevention)

4. How long we keep your data:

  • Order data is stored for 7 years to comply with tax and accounting regulations.
  • Marketing data is stored as long as you consent to receive communications.
  • Analytics data is stored anonymously and aggregated.

5. Who has access to your data?

We share your data only with trusted third parties who help us operate the business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and fulfillment providers
  • Website hosting and IT service providers
  • Marketing and analytics services
  • All these partners are obligated to protect your data and use it only for specified purposes.

6. Your rights:

Under GDPR, you have the following rights regarding your personal data:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights or if you have questions, please contact us at: support@elvaio.eu


7. Cookies and tracking

Our website uses cookies to enhance your user experience, analyze traffic, and serve personalized ads. Upon your first visit, you will see a cookie consent banner where you can accept or customize your preferences.

We only use cookies and trackers after obtaining your consent, except for strictly necessary cookies required for site operation.

For more detailed information about how we use, store, and keep your personal data secure, please see our [Cookies Policy].


8. Data security:

We use SSL encryption, firewalls, and other technical and organizational measures to protect your data from unauthorized access, loss, or misuse.


9. Disclaimer of Liability for Unclaimed Shipments:

Elvaio.eu and its owner are not responsible for any shipment that has been dispatched, handed over to the courier, and subsequently left unclaimed by the customer for any reason, including but not limited to “customer not at home” or other circumstances preventing delivery.

Once the order has been shipped, Elvaio.eu provides the buyer with a valid tracking number and a direct link to the carrier’s tracking page. This information is sent to the email address provided at checkout, and our system automatically receives confirmation from the hosting service that the email containing the tracking details has been successfully delivered to the customer’s inbox.

From that moment on, the customer bears full responsibility for monitoring the tracking information and ensuring timely collection of the parcel. If the shipment is held at a postal office, pick-up location, or courier depot, it is the sole duty of the buyer to contact the respective postal or courier service and arrange collection within the retention period.

Failure to collect the shipment within the designated timeframe may result in its return or disposal by the carrier, for which Elvaio.eu accepts no liability.


10. Changes to this policy:

We may update this privacy policy occasionally. Changes will be posted on this page with an updated effective date.